In the fast-paced environment of the distribution center, where efficiency is paramount, an abrupt power outage impacts the entire system. This week, the Farr West Distribution Center faced a formidable challenge when a damaged power line near the facility caused a nine-hour power outage, spanning from 1:30 p.m. to 11:30 p.m. on Wednesday. 

The power failure stemmed from a faulty Rocky Mountain Power transformer, casting a shadow over the bustling distribution hub. However, in the face of adversity, the distribution team rallied together to restore normalcy and ensure the seamless operation of the facility. Special thanks are owed to Duwayne Warren and the customer service team and Carl Jensen and the team that works with him. These team members, and others, went above and beyond to overcome the challenges and get everything back up and running smoothly. Additionally, the swing shift team exhibited extraordinary dedication. They effectively doubled their average hours to address the workload and ensure drivers could deliver member retailers their much-needed loads. 

The distribution center relies heavily on electricity for every facet of its operations. From the lights guiding the way to the power charging the battery-operated forklifts and pallet jacks, every aspect of the facility hinges on a steady supply of electricity. 

When the lights went out, the maintenance team sprang into action, meticulously addressing specific protocols to ensure the safety and functionality of essential systems. Emergency lighting provided sufficient illumination to guide team members safely to gathering points, highlighting the importance of preparedness in such situations. 

Critical areas of the facility, such as the refrigeration and Kosan systems, depend heavily on electricity to maintain optimal conditions for perishable goods and product sorting. Numerous other systems, including high-speed doors, conveyors, and communication systems, rely on electricity, underscoring the pervasive impact of a power outage on workflow and productivity. Despite the challenges posed by the outage, the maintenance team, alongside their dedicated colleagues, worked tirelessly to restore operations to full capacity. Their unwavering commitment to excellence did not go unnoticed. 

“In the face of adversity, the team at the distribution center has once again demonstrated remarkable resilience, dedication and teamwork,” said President and CEO David Rice. “Their tireless efforts to overcome obstacles and ensure the seamless operation of our facility are truly commendable and exemplify the core values of our organization.”