In a continued effort to foster leadership excellence and elevate team member experience, Associated Retail Operations (ARO), a division of Associated Food Stores, hosted two training events for Store Directors (SDs) and Team Support Specialists (TSSs) on June 3 and 4. The sessions, held for ARO’s North and Central Division stores, centered on the importance of the new hire journey—every interaction from application to integration—and how it shapes store culture. A South Division session is scheduled for June 25.
The training highlighted how TSSs and SDs play a key role in making meaningful, lasting impressions during a team member’s first days, weeks, and months on the job. Attendees explored best practices and were introduced to a new Standard Operating Procedure (SOP) and comprehensive resource guide for TSSs, created to provide consistency in onboarding and ensure that every new hire experience is a moment that matters.
Beyond hiring and training, TSSs are champions of team morale. They often lead recognition efforts and organize morale-boosting events that foster a positive and engaging work environment. Many TSSs also wear multiple hats, contributing in various roles and departments across the store. Their versatility, leadership, and support make TSSs an invaluable asset to our store teams.
The sessions covered topics ranging from interviewing and orientation to tools like Accolades, DailyPay, and Team Perks. In addition to practical takeaways, store leaders were asked to reflect on the influence they have at each touchpoint in a new hire’s journey—emphasizing culture, communication, and connection.
TSSs are integral to the hiring and onboarding process. Their responsibilities include posting job openings, conducting interviews, facilitating orientation, and ensuring completion of departmental training. Many TSSs also lead team recognition efforts and promote workplace morale through special events and support.
The training event underscores AFS’s commitment to building strong teams by investing in people-first leadership. “These training sessions demonstrate a commitment from ARO to the importance of team member experience and the culture we create in our stores,” said Jane Hill, training and development coordinator. “It is a strong reflection of AFS’s ongoing commitment to our people. As AFS continues to focus on excellence in guest service, events like these reflect the company’s broader mission to live its Compass and Values through every team member interaction, starting with day one.”